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Customer Experience

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Courses Popular

General Guidelines for the Role of Supervisors

This course provides a practical overview of the key responsibilities of supervisors in Sagicc, including team management, quality control, metric tracking, and best practices to ensure efficient and consistent customer service.
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General Guidelines for the Role of Agents

An overview of the key responsibilities and best practices for agents in various professional settings, focusing on effective communication, ethical standards, and operational guidelines.
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Why learn with Sagicc Academy?

Boost your career

Invest in yourself and stay up to date with the latest trends in customer service, sales, automation, and artificial intelligence.

Show what you know

Add a recognized certification to your LinkedIn profile and showcase your skills to your team, leaders, or future employers.

Grow your business

Apply customer experience–based strategies to attract more opportunities, close more sales, and build lasting loyalty with excellence.

Frequently Asked Questions

Sagicc Academy EN

  • How can I access the courses in Sagicc Academy?

    There are several ways to access our courses. Some of our courses are free and open to everyone. Others are exclusively available for Sagicc clients. For most courses, you will need to create a free account on our platform and log in to register and start learning. 

  • Who is Sagicc Academy for?

    Sagicc Academy is for you if you want to learn how to innovate with technology and artificial intelligence, create extraordinary and memorable customer service experiences, and help businesses strengthen their relationships with their customers. 

  • What is Sagicc?

    Sagicc is an omnichannel customer service software that revolutionizes the way businesses manage interactions with their customers. It integrates Artificial Intelligence and omnichannel capabilities into a single platform, allowing you to control all conversations from one interface, whether through calls, email, SMS, social media, WhatsApp, Telegram, website chats, and more. 

  • What will I find in Sagicc Academy?

    In Sagicc Academy, you will find a variety of resources to enhance your knowledge and skills in the area of customer experience. This includes:

    • Practical and up-to-date courses: Learn about Customer Experience (CX), Artificial Intelligence, technological innovation, and the latest trends in customer service.
    • Interviews with leaders and successful clients: Get firsthand insight into the stories and strategies of those who are already succeeding in the industry.
    • Frequently asked questions about the Sagicc software: Resolve your doubts about using the platform and its features.
    • Direct contact with customer support: Access support and quickly resolve your concerns efficiently.
    • Tips and best practices: Discover practical advice to make the most of Sagicc and improve your CX strategies. 

  • What was Sagicc Academy created for?

    Sagicc Academy is a learning community focused on Customer Experience (CX). It was created with the purpose of:

    • Accompanying you in your learning: We help you discover our technology, methodology, and all the value that Sagicc has to offer.
    • Keeping you up-to-date: The academy keeps you informed with the latest technological advancements.
    • Teaching you to use Sagicc: We guide you in defining a customer service strategy and train your team to execute it using Sagicc as the central platform.
    • Sharing our experience: We share what we’ve learned about what works and what doesn’t in the world of CX, so your strategies can be successful from the very first try.