General Guidelines for the Role of Supervisors

This course provides a practical overview of the key responsibilities of supervisors in Sagicc, including team management, quality control, metric tracking, and best practices to ensure efficient and consistent customer service.

Course Content

Unit 4 – 1.1 How to supervise agent management?
Unit 4 – 1.2 Queue supervision
Unit 4 – 1.3 Chat Supervision
Unit 4 – 1.4 What is Reporting and a Dashboard?