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General Guidelines for the Role of Agents

An overview of the key responsibilities and best practices for agents in various professional settings, focusing on effective communication, ethical standards, and operational guidelines.
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Sagicc Academy

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Course Content

Sagicc Introduction for the Role of Agents
Dashboard and Management indicators
Campaign Pending Cases Internal Chat
User profile, Profile information, Password change
Customer creation
Customer Search and Update
Customer Profile
Customer Dashboards
Customer Kanban
Creation, Search, and Status of tickets
Tickets management
Customer section
Contact information, Customer accounts, and Ticket details
Conversation panel, Conversation thread, and Interaction view
Script, Agenda and Embedded tab
Ticket task
Notes, History, and Attachments