Course Content
Sagicc Introduction for the Role of Agents
Dashboard and Management indicators
You don't currently have access to this content
Campaign Pending Cases Internal Chat
You don't currently have access to this content
User profile, Profile information, Password change
You don't currently have access to this content
Customer creation
You don't currently have access to this content
Customer Search and Update
You don't currently have access to this content
Customer Profile
You don't currently have access to this content
Customer Dashboards
You don't currently have access to this content
Customer Kanban
You don't currently have access to this content
Creation, Search, and Status of tickets
You don't currently have access to this content
Tickets management
You don't currently have access to this content
Customer section
You don't currently have access to this content
Contact information, Customer accounts, and Ticket details
You don't currently have access to this content
Conversation panel, Conversation thread, and Interaction view
You don't currently have access to this content
Channel switching, Contact data selection, Templates, Surveys, and Attachments
You don't currently have access to this content
Script, Agenda and Embedded tab
You don't currently have access to this content
Ticket task
You don't currently have access to this content
Notes, History, and Attachments
You don't currently have access to this content
Ticket options, Reassign, Merge, Related ticket, Send transcript, Open external view, Close ticket, Two-column view and Exit
You don't currently have access to this content
