Course Content
Introducción Sagicc para Rol de Agentes
¿Qué es un entorno de trabajo?
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Campañas/ Casos pendientes / Chat Interno
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Dashboard e Indicadores de Gestión
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Perfil de Usuarios, Información del perfil y cambio de contraseña
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Clientes
Creación de clientes
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Busqueda y actualización
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Hoja de vida del Cliente
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Dashboard del cliente
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Asignación de etiqueta kanban
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Casos
Creación, búsqueda y estado
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Gestión de casos
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Módulo de clientes
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Datos de contacto y cuenta del cliente
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Apartado conversacional, e Hilo de conversación y vista de interacciones
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Respuesta de Interacción
Cambio de canal, selección de dato contacto, selección plantilla, selección encuesta, agregar adjuntos
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Apartados y gestiones
Apartado de Guion y Agenda
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Apartado de tipificación
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Históricos de gestiones y datos adjuntos
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Gestiones: combinar, reasignar, vista externa y cambios de casos
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Examen Final – Generalidades para Rol de Agentes
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